The first class service.
For you and your customers.
Professional registration and management of delegates is vital to ensuring you get the right quality and quantity of people to your events.
Marketing Options International achieve an average 72% conversion from registration to attendance - 14% higher than the industry average. This success is driven by over 20 years of experience in giving delegates the attention and care they deserve - from initial enquiry to post-event follow up.
Our delegate management services are wide ranging and utilise the latest technologies and best practices to guarantee fast response, service quality and data accuracy. These include:
- Multiple RSVP options - client-branded web, email, phone and fax registration facilities with multi-lingual and secure online payment capabilities.
- Real-time daily reporting - see the very latest registrations, delegate requirements or plenary participation whenever you choose.
- Personalised correspondence - prompt registration confirmation, joining instructions and travel itineraries, individually prepared and distributed by email and post.
- Sensitive management of delegate exclusions or waiting list.
- Diary reminder calls, email or SMS - a courtesy communication to each delegate one week, 3 days and 24 hours before each event.
- 24-hour delegate enquiry hotline - ensuring all queries are answered by native language speakers, and all special requirements are catered for.
- Travel and hotel arrangements - organised in full and available with preferential rates from many airlines and hotel chains.
- Airport welcome and personal concierge services for VIPs, speakers and staff.
- Delegate badges & lanyards - personalised and professionally printed with your event brand.
- On-site registration desk and hospitality.
- Delegate pack production and distribution.
- Event feedback questionnaire - design, execution and analysis.
- Post-event follow up - design and distribution of speaker presentations and other event collaterals via web portal, email and post.
Contact us for more details about the concierge service we can provide for delegates, to maximise the success of your event.